Customer Help

Each artwork is made to order. Creation normally takes 1–2 weeks before dispatch. After completion, delivery usually takes approximately 5–7 business days by DHL or FedEx.

Packaging is selected according to the artwork size and framing option. Unframed canvas is normally rolled in a protective tube. Framed artwork is packed flat with protective materials appropriate to its size and destination.

Orders cannot be updated after they have been shipped. If you need to make a change to your order,
please contact us at Info@wabiwallart.com and we will do our best to accommodate you.

Yes, you can cancel your orderas long as the item has not been shipped. Please contact us at Info@wabiwallart.com or log into your account to request a cancellation.

Yes. WABI Wall Art provides free worldwide shipping for artworks.

We normally ship completed artwork by DHL or FedEx.

Shipping costs are included in the price, regardless of destination.

If a delivery problem occurs, contact order@wabiwallart.com with your order number and photos of the package and artwork so our team can review the shipment and available remedies.

We will ship to the address you provided in your order. Typically, we coordinate the delivery date with the recipient whose name you listed. If the artwork is intended as a surprise or gift, please let us know so we can accommodate that.

Return requests may be submitted within 30 days of delivery. Eligibility and conditions are governed by the formal Returns & Exchanges policy, including original-condition and packaging requirements. Read the full policy.

Once we receive your returned item, it can take up to 3 business days for us to process the refund.

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  For PayPal account holders, it may take up to 3 business days for the transaction to appear in your account.
  
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  For credit card refunds, the transaction may take 7–14 business days to complete, depending on your bank’s processing times.

We carefully pack all paintings in strong paper tubes, and they normally arrive safely. However, in rare cases, damage may occur during shipping.

VERY IMPORTANT： Unpack the package in front of the courier. If the painting is damaged, please follow the steps below:

1. 
   Ask the courier to write “the item is damaged/broken” or something similar on the waybill. You may keep the package after both you and the courier confirm the damage.
   
2. 
   Take clear photos of the damaged package (all sides) and the painting itself. Send them to us so we can handle the courier company and arrange a replacement painting immediately.
   
3. 
   If the courier leaves the package at your door and you cannot inspect it in person, skip step 1 and proceed directly with step 2.
   
4. 
   Keep the damaged painting and its packaging until the issue is fully resolved.

WABI Wall Art accepts the payment methods displayed at checkout, including major cards and PayPal where available.

For customers in the United States, WABI Wall Art covers applicable import duties. Other destinations may apply local taxes or duties under local rules; contact info@wabiwallart.com before ordering if you need destination-specific guidance.

You can contact us throughInfo@wabiwallart.com. We will be happy to assist you.